Rates and Packages
Our rates are charged for a full hour for the first hour of attendance and half hourly thereafter. We will always inform the customer if we are going over the first hour and explain why. If you are not happy for us to continue the work, we will stop without fuss.
Our engineers carry parts on their vans and will endeavour to resolve a problem as quickly as possible, but otherwise the engineer may need to purchase parts at a local suppliers and will only do this if you are happy for them to do so, you will be charged for the travel time up to a maximum of half an hour. If the engineer is not able to use a part from their van stock or collect locally, we will inform you and advise of the costs if this needs to be ordered or collected at another stockist.